Need a hand with Clair? Start here.
Browse the common topics below, or email us directly — we aim to reply within 2–3 business days.
Getting started
Take a well-lit, front-facing selfie inside the oval guide. You'll get 8 marker scores, an overall score, and a personalised routine.
Your photos & privacy
Clair never stores your scan photo — it's analysed in memory and immediately discarded. Only your numeric scores are saved.
Read the Privacy Policy →Scan limits
Your first scan is free. With Clair Pro you can scan once per week — the right cadence for tracking visible change.
Subscription & billing
First scan free; Clair Pro (€9.99/week or €119.99/year) unlocks weekly scanning. If you reinstall or switch devices, use "Restore purchases" inside the app.
Delete your account & data
Remove your profile, scan history, and recommendations permanently — from inside the app or by email.
How to delete your data →Medical note
Clair is cosmetic, not medical. It doesn't diagnose or provide medical advice — see a dermatologist for any skin-health concern.
Cancel or manage Clair Pro
Clair Pro is billed through your Apple ID, so subscriptions are managed by Apple — not inside the app:
- 1Open the Settings app on your iPhone.
- 2Tap your name at the top, then Subscriptions.
- 3Tap Clair, then choose Cancel Subscription.
Cancellation takes effect at the end of the current billing period. Reinstalled the app or switched devices? Open Clair and tap Restore purchases.
Frequently asked
Is Clair a medical diagnosis?
No. Clair gives cosmetic skin-appearance scores for self-tracking. It is not a medical device and does not diagnose or provide medical advice. AI estimates can be inaccurate — for any skin-health concern, see a dermatologist.
Where do my photos go?
Nowhere. Your selfie is sent over an encrypted connection, analysed in memory, and immediately discarded. It is never written to disk, never stored on our servers, never logged, and never used to train AI models. Only your numeric scores are saved.
How accurate is it?
Clair applies a consistent AI rubric to every scan, which makes it useful for tracking change over time. It's an estimate of appearance, not a clinical measurement, and can be inaccurate — it is never a substitute for a dermatologist.
How much does it cost?
Your first skin scan is free. After that, scanning requires Clair Pro: €9.99 per week, or €119.99 per year (about €2.31/week — save 77%). There is no free trial.
How do I cancel?
Clair Pro is billed through your Apple ID. Cancel anytime in Settings → your name → Subscriptions → Clair. Cancellation takes effect at the end of the current period.
How often can I scan?
Your first scan is free. With Clair Pro you can scan once per week — the cadence built for tracking real, visible change.
What devices does Clair support?
Clair is an iPhone app running on iOS, and uses the front camera for scanning.
How do I delete my data?
Open Clair → Profile → Delete account to permanently remove your profile, scan history, and recommendations. Your scan photos were never stored, so there's nothing to delete there.