What we collect and why
- Account data. Clair works anonymously by default using an app-generated account identifier. If you choose Apple Sign In (to back up/restore your account), we receive an Apple user identifier and, only if you share them, your name and email. Legal basis: performance of our contract with you.
- Onboarding answers. Your skin type, skin concerns, and quiz answers — used to personalise your routine. Legal basis: performance of contract.
- Scan photos — never stored. Each skin scan takes a selfie. The image is sent over an encrypted connection, analysed in memory by our scoring service, and immediately discarded. Scan photos are never saved to disk, never stored on our servers, never logged, and never used to train AI models. Legal basis: performance of contract; the photo is processed only to produce your scores and is not retained.
- Scan results. The eight numeric skin scores per scan (hydration, texture, radiance, acne, fine lines, pores, pigmentation, redness), an overall score, and the resulting product recommendations are stored in your account so you can track progress. Legal basis: performance of contract.
- Subscription status. Purchases are processed by Apple. Our subscription provider, RevenueCat, processes your purchase history to manage your Clair Pro entitlement. We never receive your payment-card details. Legal basis: performance of contract; legitimate interest in preventing abuse.
- Diagnostic/technical data. Minimal server logs for security and reliability; these do not contain scan images. Legal basis: legitimate interests (security, service integrity).
What we do NOT do
We do not sell your data. We do not use your data for advertising or for tracking you across other companies' apps or websites. We do not store your photos.
Where your data lives & transfers
Your account data and scores are stored in Google Firebase (Cloud Firestore); our analysis functions run in the European Union (europe-west1). Skin scoring is performed by OpenAI as a data processor; OpenAI's API does not use submitted inputs to train its models. Some processors (e.g. OpenAI, Apple) may process data outside the EEA; such transfers are covered by appropriate safeguards such as the EU Standard Contractual Clauses.
Processors we use: Google (Firebase hosting/database), OpenAI (in-memory skin scoring), RevenueCat (subscription management), Apple (payments and optional sign-in).
Retention
Scan scores and recommendations are kept until you delete them or your account. Scan photos are not retained (discarded immediately after analysis). On account deletion we remove your profile, scan history, and recommendations and delete your sign-in.
Your rights
- Deletion: delete your account and all associated data anytime in the app (Profile → Delete account), or see clair-app.com/delete-account.
- Access & portability, correction, objection, restriction: contact contact@7sarl.dev.
- EU/EEA users may lodge a complaint with their local data protection authority.
Children
Clair is not directed to children and is not intended for users under 16 (or the age of digital consent in your country). We do not knowingly collect data from children.
Health disclaimer
Clair provides cosmetic skin-appearance scores for self-tracking. It is not a medical device and does not provide medical advice or diagnosis. Consult a dermatologist for skin-health concerns.
Changes
We may update this policy; material changes will be announced in the app and reflected by the “Last updated” date above.
Contact
contact@7sarl.dev — 7dev, Chemin des Mésanges 8, 3963 Crans-Montana, Switzerland.